Telecom

Vodafone Opening Hours

vodafone

OVERVIEW
Vodafone group is the leading network providers in the world, with its presence in Europe, the Middle East, Asia Pacific and the United States. There are approximately 5.4 million Vodafone customers in Australia itself. Apart from the services it provides Vodafone also focuses on other aspects as well, including things like community group, sustainability, accessibility and health and safety. Vodafone also pays utmost importance to other factors like cyberbullying, national security and emergency warnings. It would not be wrong to say that Vodafone knows exactly how to take care of its customers. If you’re their customer and are looking for Vodafone opening hours here is some information that can be of good use to you.

CORPORATE OPNING HOURS
Vodafone Australia has two head offices, both located in Sydney and Brisbane respectively. If you are looking to contact the corporate office you can find the address and phone numbers online on their website. The Vodafone opening hours for its offices is from 9am to 5pm AET. The weekends are closed for the corporate offices. The office caters to its customers equally well as compared to the customer support center. They are welcoming and would go to lengths to solve your problem.

STORE OPNING HOURS
If you’re looking to get all the details regarding Vodafone than the best way to get through them is by visiting your nearest Vodafone store. It is not possible for a customer care helpline to brief you with all that detail at once as every state had a slightly different scheme or plan running for its customers. The Vodafone opening hours for all its stores in Australia is from 9 am to 8 pm AET. The store employees can help you with all the details and solutions on how to fix problems, whether its network related or your device related.

CUSTOMER CARE OPNING HOURS
The conventional way to contact the customer care can be through telephone or maybe even an email. If you are considering calling their customer care help line then you would be relieved to know that the Vodafone opening hours for its helpline is 24×7. Even for their other care methods, Vodafone is always available no matter what time of the day to help out its customers. This way of contacting Vodafone can be use full if you looking for quick response for a small problem. For information on other Vodafone opening hours you can get assistance from their customer care.

Virgin Mobile Phone

Virgin Mobile logo

MOBILE SALES
If you are using the virgin mobile phones then you can call this customer care to get assistance from them. The virgin mobile customer care for mobile sales handles all the general enquiry that you might have regarding a device or the planes used on it. The mobile sales also can assist you on which device to buy for better results as per your requirement. The virgin mobile phone number to reach the customer care is 13 63 69. The support team is very helpful and goes to great lengths to give you proper assistance.

LOOKING TO UPGRADE
There are thousands of new technologies that are launched every month in the market. For one to choose for is best for them can be a real headache. Not only is this, but constantly updating your service also is a problematic situation. Virgin mobile keeping in mind this situation has come up with an update helpline which only caters to the customer who are looking to get a service update. This in return means that any more updates that you require will now take less time than before. The virgin mobile phone number for this team is 1300 306 787

BROADBAND SALES
Broad band is one of the most essential services in today age. Internet is a must for everyone. Everything we do today whether talking to our loved one or buying the daily essential for your homes is done through internet. People have become so immune to the fact that internet is present that if it stops for a day your life comes to a hold. Virgin mobile phone provides a high speed broadband service for all its customers so that they can enjoy the experience of quick results. The company has a helpline that can give you support in this particular service. The virgin mobile phone number for broadband service Australia is 13 25 45.

Opening Hours
If you are looking to take assistance from any of the mentioned customer support teams then here are a few more details that might help you. The working hours of the helpline is very important to know as they might be different then your convenient timings. The virgin mobile phone working hours are different for weekdays and weekends. For weekdays all the teams work from 8 am to 9 pm Monday to Friday. And for Saturday and Sunday they work from 9 am to 7 pm AEST. If you are looking to contact them during public holidays then it is must that you call them as per the weekend hours.

Telstra Opening Hours

telstra

Overview
Telstra is a leading telecommunications and technology company with heritage that is completely Australian. It is a long standing and growing international business. Today, Telstra has around 36,000 employees offering consumer, small business and enterprise services, with more than 3,000 based in 22 countries outside of Australia. The Australian division of Telstra provides data and IP networks and network application services, such as managed networks, unified communications, cloud, industry solutions and integrated services. These services are underpinned by our subsea cable network, one of the largest in the Asia-Pacific region. As a Telstra customer if you are planning to get assistance from customer support then you might want to consider these Telstra opening hours before approaching them.

Corporate
Telstra has a lot of corporate offices in Australia. Ass a part of its Australian heritage Telstra has covered every major city of Australia with its corporate office. If you are planning to visit the office due to some reason it is better that you keep in mind the working days and Telstra opening hours for the offices. This will help you save some time on your part. The opening hours for the offices are from 9 am to 5 pm AEST, and the working days are Monday to Friday.

Stores
There are hundreds of stores that Telstra has around Australia. If you would like to visit any one of them you can search for the closest store near you and check out their timing. All the stores have a slightly different timing from the other. If you are in Melbourne or Sydney then the standard Telstra opening hours for its stores is 9 am to 9 pm. But on Monday and Sunday they stores are open only till 5:30 pm AEST. If you are in any other city apart from these two, then you can search online with the name of your city and you will get the Telstra opening hours for that store.

Customer care
The customer support team can assist you in several different ways, whether through email or helpline. The Telstra opening hours for its customer care team is may vary according to the contact method that you chose. If you choose the email support method then the opening hours for the team is 9am to 6pm Monday to Friday. But on the other hand if you chose the telephonic helpline then you might be happy to know that they are available 24 hours to provide you with assistance that you might need.

Optus Customer Service

Optus Customer Service Background Information
Optus (Singtel Optus Private Limited), which is known to be the second largest telecommunications company of Australia has become a wholly owned subsidiary of Singtel in the year 2001. Optus was originally founded in the year 1981 as ‘AUSSAT’. Optus has its headquarters in Sydney, New South Wales and has over 8700 employees (as of 2013). For serving the customers, Optus makes use of its own network infrastructure at most times. However, the company also makes use of the National Broadband Network at sometimes. Since the year 2005, the company has outsourced some of its customer service functions to ‘Convergys’ who is providing around 800 employees to operate offshore in India.

Products and Services Offered by Optus Customer Service
The products and services that are being offered by Optus customer service can be classified into two major categories: (1) For You: The products and services in this category would include mobiles, tablets, broadband, entertainment, bundles, home phone and perks. (2) For Business: The products and services that can be availed under this category include mobiles and devices, broadband and networks, voice and collaboration, cloud and data centre, and security and apps. In addition to these major services, the customers could also access the services like Business Insight blog, ‘Yes!’, which is an online magazine, ‘My Optus App’, which is a mobile application for iPhone and Android users and ‘My Optus Community’, which is an online community with 37,224 members and 75,639 posts at present.

Contacting Optus Customer Service
The mobile customers who are looking to contact Optus customer service could call 1800 123 124 and all other customers could call 1800 500 002. The number for emergency TTY is 106. The customers with a medically certified threatening condition requiring the service from the customer care could call 133 937. For any sales enquiries, you can call on 1800 780 219.

More Information On Optus Customer Service Contact
If you have any complaints and compliments, you can let the Optus customer service team know that by calling 133 937. The opening hours for general enquiries and billing will be from 8 AM to 7 PM (Monday – Friday) and from 9 AM to 5 PM (Saturday) whereas the opening hours for technical support and faults is 24/7. If you like to write to the customer service team, you can send an e-mail or post the mail to the following address: PO Box 306, Salisbury South, SA 5106.

Telstra Customer Service

Telstra Customer Service Overview
Telstra (Telstra Corporation Limited), which is the largest telecommunications and media company of Australia, originated in the year 1975 together with the ‘Australia Post’ as the ‘Postmaster-General’s’ department. Now, Telstra is completely privatised. Under its CEO, ‘David Thodey’, the company underwent a change program to transform into a more customer-focused organization. The company has its headquarters in Melbourne and the present CEO of the company is ‘Andy Penn’. During the year 2011, Telstra made an announcement regarding the formation of ‘Telstra Digital’ with the initial purpose of improving the use of digital channels for customer service. During the same year, Telstra Digital introduced ‘CrowdSupport’ which is an online forum for crowdsourcing customer service.

Services Offered by Telstra Customer Service
Various services that are being offered by Telstra customer service can be put under different categories: (1) Personal: The personal services that are being provided by Telstra are mobile phones, tablets, home and mobile broadband, TV, movies, music, Telstra Air, home phone, and bundles. (2) Small Business: The services that are provided to the small business customers are mobile phones, bundles, tablets, broadband, fixed line telephone, and DOT (Digital Office Technology). (3) Business and Enterprise: These customers could avail the services like mobility, Cloud, collaboration and machine to machine services. (4) Health: The products under this category include provider applications (for hospitals, pharmacy, aged and community care, and general practice), connected care (secure messaging and prescribing services), telehealth, and intelligence (quality investigator). (5) Sport and Entertainment: The services under this include Sky news, AFL, NRL, Sports fan, Apple music, Lifestyle, Foxtel, and movies.

Contacting Telstra Customer Service
The best way to contact Telstra customer service is to chat with a customer care representative by using ‘Chat Now’ option. The link to start a live chat is available at the following URL: https://www.telstra.com.au/contact-us. Alternatively, you can contact through phone at 00 852 3192 7420. For any complaints or feedback, you can either use the online form to post. The link to the online form will be available at: https://www.telstra.com.au/contact-us/feedback-complaints. Alternatively, you can call on 13 22 00 for reporting a scam or phishing or 180 22 44 for reporting about damage to Telstra equipment.

More About Telstra Customer Service
Before you are contacting the Telstra customer service directly, you may search in support page as you are most likely to find the answers you want on the support pages. The support pages can be found at https://www.telstra.com.au/support.

Virgin Mobile Customer Service

Virgin Mobile logo

Virgin Mobile Background Information
Virgin Mobile, which is a wireless communications service company are currently available in the countries like Australia, the UK, Canada, France, South Africa and the US. Each Virgin Mobile entity is acting independent to each other and hence, the handsets, service plans and also the network radio interfaces will be different from one country to another. In Australia, the company is based in Sydney. Virgin Mobile customer service was founded in the year 2000 by Richard Branson. This company has become a wholly owned subsidiary of ‘Optus’ in the year 2006. However, it continues the maintain its own brand identity and management structure. Currently, Virgin Mobile Australia is serving around one million customers in Australia with almost 400 employees (as of 2014).

Services Provided by Virgin Mobile Customer Service
The services offered by Virgin Mobile customer service can be classifed into various categories: (1) Phones: You can shop your mobile phone online at the Virgin Mobile online shopping zone. Here you can choose from hundreds of options under the sections like iPhone, Huawei, LG, Microsoft, Samsung, SIM Kit and Sony. Both postpaid and prepaid payment options are available. (2) Phone Plans: The phone plans can be further divided as postpaid, prepaid and iPhone options. The most popular plans that are available are $80 plan (phone plan), $60 plan (Sim plan) and $29 CAP (prepaid). (3) Mobile Broadband: The options in this section include Broadband postpaid, Broadband prepaid, Broadband coverage and Tablet plans.

Contacting Virgin Mobile Customer Service
If you are looking to contact Virgin Mobile customer service with regards to sales, you can call at 13 63 69 for mobile sales and 13 25 45 for broadband sales. If you are looking to upgrade, you can call at 1300 306 787. If you are looking for any service, then you can call at 1300 555 100 when calling from Australia and +612 8860 9848 when calling from overseas. Alternatively, you can chat with the customer care team by clicking on ‘Chat with us now’ in the following link: http://www.virginmobile.com.au/contact-virgin-mobile/. For any complaints, follow the steps available in the following URL: http://www.virginmobile.com.au/terms-and-conditions/#Complaint-Handling-Policy.

Tips for Contacting Virgin Mobile Customer Service
The best time to contact Virgin Mobile customer service is between 8 AM and 9 PM AEST from Monday to Friday and between 9 AM and 7 PM AEST during Saturdays, Sundays and public holidays. If you have any trouble in paying your bill, then call at 1300 304 090 (within Australia) and +612 8860 9826 (from overseas).

iPrimus Customer Service

iPrimus

About iPrimus Customer Service
iPrimus, which is one of the leading telecommunications companies in Australia was established in the year 1997. This is a wholly owned subsidiary of ‘M2 Group’ and is mainly focusing on fixed mobile as well as broadband services. ‘Primus Telecom’ was the first telecommunications company to gain a license upon introduction of complete deregulation and competition in the country during the year 1997. The company has its headquarters in Melbourne, Australia. Currently, iPrimus is operating its own fibre network in five major capital cities of the country and has around 500 employees.

Products of iPrimus Customer Service
The products that are being offered by iPrimus customer service can be categorized as follows: (1) Broadband: The products under this category include Broadband ADSL plans, fibre broadband, mobile broadband, NBN wireless, naked DSL plans, ADSl broadband and home, phone bundles and hardware. (2) Mobile: The products in this category are no worries plans, handsets, international roaming, mobile call rates, coverage maps and mobile insurance. (3) NBN & Fibre: The products under this category include fibre phone and broadband, NBN rollout map, fibre voice, NBN wireless and National Broadband Network. (3) Telephone: The products here include home phone plans, calls to satellite phones, international calls, long distance calls and value added services. (4) Other Services: The other services that are being provided by iPrimus include VoIP, Unmetered data, TiVO, broadband topups, Static IP, WebTXT and iProtect internet protection.

Contacting iPrimus Customer Service
In order to contact iPrimus customer service, call on 1300 85 44 85. Alternatively, you can send a fax to 1300 85 58 58 or send an e-mail to [email protected] There is also an option to send online contact request the link for which can be found in the contact page. In order to talk about the iPrimus services, you can fill a form that is available in the contact page and submit or call at 1300 85 85 85.

Tips for Contacting iPrimus Customer Service
The iPrimus customer service could be reached between 9 AM and 6 PM (AEDT) from Monday to Friday. There is also an option for Live Chat with a customer care representative. The Live Chat box can be found in the right side of all the pages in iPrimus website. And, it is to be noted that there are various phone numbers and e-mail addresses available for different purposes and they can be found in the contact page.

Vodafone Customer Service

vodafone

Vodafone Company Overview
Vodafone is a multinational telecommunication company which is now the world’s second largest in the mobile telecommunications arena. This is a British company and has its headquarters in London. As of March 2014, Vodafone had 434 million subscribers. The company is operating networks in 21 nations. In addition, Vodafone has partner networks in more than 40 other countries. Vodafone Hutchison Australia was founded in the year 2009 through a merger signed between Vodafone and Hutchison companies. This is a 50:50 joint venture between these two companies. This company is providing mobile services to over 5.3 million customers in Australia. Vodafone customer service Australia currently has more than 3000 employees.

Products and Services Offered by Vodafone
Major products that are being promoted by the company are Vodafone live!, Vodafone Mobile Connect USB Modem, Vodafone Eurotraveller, Vodafone Freedom Packs and Vodafone 150. In addition to these products, Vodafone customer service is offering mobile money transfer services. This service was launched by Safaricom, which is partly owned by Vodafone. This service is called ‘M-PESA’ which is aiming at mobile customers who don’t have bank accounts. This service would enable the customers to deposits and withdraw funds through local agents. Using this service, the customers could transfer money to other mobile users through SMS. Another service that was introduced during the year 2012 was ‘Vodafone Mobile Wallet’. This would enable the subscribers to pay for goods/services using mobile phones. During the year 2009, Vodafone customer service entered into the new business unit that is focusing on mHealth market. Furthermore, the company is also running a charity called ‘Vodafone Foundation’.

Contacting Vodafone Customer Service Australia
To contact Vodafone customer service when in Australia, you can call 1555 if you are a Vodafone subscriber. From other phones, call 1300 650 410 or +61 426 320 000. For overseas assistance, call 1555 or +61 426 320 000. The hearing impaired customers could call for assistance at 13 36 77 for calls within Australia and 1800 555 677 for all calls within Australia to 1800 numbers. For any premium-related information, call 123. You can call 1223 for any directory assistance. For queries on Vodafone Cover me mobile insurance, you can dial 1800 808 743. The Vodafone customer service fax number is 1300 308 869. Another option to contact customer service is to use the ‘Chat Now’ option and the link can be found in contact us page. The postal address of Vodafone Australia customer care is:
Vodafone Customer Care
PO Box 2580,
Kingston Delivery Centre,
Kingston,
TAS 7050

Tips for Vodafone Customer Care Contact
To talk about premium information or directory assistance, you can call all the 24 hours a day and seven days a week. In order to submit feedback, visit the following link: https://vha.secure.force.com/FormContactUs.