Citibank Customer Service

Citibank Customer Service

Phone number
1800 782 948

Citibank Customer Service Background Information
Citibank, which is the consumer division of the ‘Citigroup’ was founded in the year 1812 in the name ‘City Bank of New York’. In Australia, the Citibank customer service was started in the year 1985 and is one among the first foreign banks to gain the banking license in the country. The national headquarters of Citibank Australia is located in Sydney. In addition, the bank has major centres in other locations like Melbourne, Perth and Brisbane. The Citibank Australia has provided employment to around 1200 people while the parent company has almost a million customers in Australia and New Zealand.

Services Offered by Citibank Customer Service Australia
The services offered by Citibank customer service Australia would fall into various categories: (1) Banking: The major services in banking section include everyday accounts, savings accounts, term deposits, foreign currency accounts, business banking, term deposit calculator and budget planner. (2) Credit Cards: The credit cards offered by Citibank Australia include Citibank Signature, Platinum, Classic, Clear Platinum, Emirates Citibank World MasterCard and so on. (3) Loans: This includes flexible personal loans and home loans for buying, refinancing and investing. (4) Investments: This includes bonds, managed funds, structured products, term deposits and superannuation. (5) Insurance: This includes insurance for credit, possessions, income, family and travel. (6) Online Banking Products: This includes online banking, mobile banking, eStatements, e-mail/SMS alerts, global transfers and rewards redemption. In addition, there are other facilties like Citi Priority and Citigold being provided by the Citibank customer service Australia to their customers.

Contacting Citibank Customer Service Australia
There are various options to contact Citibank customer service. One way is to use the CitiPhone Banking. In order to know how to get started with CitiPhone, please visit the contact us page in the Citibank Australia website. Next option is to send an e-mail from the same contact us page. There are two different forms like online enquiry and online feedback that can be filled and submitted by the customers. The third option will be to visit the customer care representatives directly at the branch offices. Next option will be to send mail by finding the postal addresses from the contact us page.

Tips for Contacting Citibank Australia
For hardship assistance, one can call 1800 722 879 from Monday to Friday, 9 AM to 5 PM AEST or send fax to 1800 020 861. The customers who are deaf or with a hearing or speech impairment can make use of accessibility services the details of which can be found in the contact us page of the website.

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