Commonwealth Edison Customer Service

Commonwealth Edison Customer Service


Phone number
1-800-334-7661

Commonwealth Edison Customer Service Overview
Commonwealth Edison Company (known as ‘ComEd), is a part of ‘Exelon Corporation’ which is a Chicago-based company. The Commonwealth Edison customer service is known to be one of the largest electricity utilities the United States with more than 5.4 million customers. This energy delivery company does not own any power plant nor produce electricity. They are involved in supplying electricity to home and businesses. In order to achieve this, the company is managing over 90,000 miles of powerlines. Since the year 2001, ComEd has invested over $5 billion in both electrical transmission as well as distributions system. The company was founded in the year 1907.

Services Offered by Commonwealth Edison Customer Service
As mentioned above, the company’s primary service is to deliver electricity to homes and businesses. Together with this, they are providing various other services like: (1) Home Savings: Under this category, the company would provide free assessments along with free and discounted energy saving products along with customized energy efficient recommendations. Besides this, there are rebates, discounts, recycling, and energy management (central AC cycling, peak time savings, smart meter connected devices, energy doctor …) services. (2) Business Savings: This includes facility assessment, electrical consumption tips, energy reducing ideas, programs, incentives, resources, energy tools, and find a contractor. Apart from these major services, the company is providing a range of dynamic education programs focusing on energy efficiency and is involved in disovering and introducing innovative technology products to the customers.

Contacting Commonwealth Edison Customer Service
For contacting commonwealth Edison customer service, call 1-800-EDISON-1 (1-800-334-7661). Alternatively, business customers can call 1-877-4-ComEd (1-877-426-6331). For information about assistance programs, call 1-888-806-CARE (1-888-806-2273) and for any smart meter inquiries call 1-866-368-8326. If you need any language assistance, call 1-800-Edison-1 (1-800-334-7661).

Tips for Commonwealth Edison Customer Service Contact
The Commonwealth Edison customer service representatives will be available 24 hours a day to take care of any emergency request. Otherwise, you can speak to customer care representatives between 7 AM and 6 PM from Monday to Friday for getting any assistance regarding the customer service requirements. Remember that, you may experience shorter wait times from Tuesday to Friday between 10 AM and 3 PM and longer wait times can be expected on Mondays, when it is the first business day of the month or the first business day after a holiday. Currently, ComEd does not accept any fax messages.



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