Ford Australia Customer Service

Ford Australia Customer Service


Phone number
13 3673

Ford Australia Customer Service Overview
Ford Australia customer service (Ford Motor Company of Australia Limited), which is the subsidiary of US-based automaker ‘Ford Motor Company’ was established in the year 1925 at Geelong, Victoria. Originally, this company was founded as an outpost of ‘Ford Motor Company of Canada Limited’. The company is manufacturing, importing and distributing small, medium and large passenger vehicles as well as the four-wheel drive and commercial vehicles for both domestic and export markets. Ford Australia is known to be the country’s third largest automotive manufacturer with plants in two locations. At present, Ford Australia has over 3000 employees. Apart from manufacturing, the company has a strong portfolio of imported vehicles like Fiesta, Focus, Ford Kuga SUV and so on.

Products Offered by Ford Australia Customer Service
The products that are being offered by Ford Australia customer service can be broadly classified as cars, SUVs and commercial vehicles. The products under each of these classes are as follows: (1) Cars: This class of products from Ford Australia includes Fiesta, Fiesta ST, 2015 Focus, Focus ST, Focus RS, 2014 Focus, All-new Mondeo, Falcon FGX and All-new Mustang. (2) SUVs: The products under this category includes Ecosport, Kuga, Territory and Everest. (3) Commercial Vehicles: The products under this category include 2015 Ranger, 2014 Ranger, Falcon UTE, Transit Custom and Transit. These Ford products can also be classified as small cars – coming with the features of full efficiency, style and connectivity and family cars – good for kids, school holidays and shopping centre car parks. It is to be noted that the Ford cars can be bought with any of the following engine options like petrol, diesel and LPG.

Reaching Ford Australia Customer Service
If you want to reach, Ford Australia customer service for any general enquiries, dial 13 FORD (13 3673) or send an e-mail to [email protected] For roadside assistance, dial 13 11 11 (excluding Transit) or 1800 133 673 (Transit only). You can also reach the customer service through Twitter@FordServiceAU/@FordAustralia or Facebook. The postal address for posting mail is Ford Motor Company of Australia, Private Mail Bag 5, Campbellfield, Victoria, 3061.

Tips for Contacting Ford Australia Customer Service
You can reach the customer service through phone or e-mail between Monday to Friday at any time. However, if you are trying to contact the customer care through Twitter or Facebook links, you will be able to reach the department only between 9 AM and 10 PM Eastern Time from Monday to Friday.



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