iinet Customer Service

iinet Customer Service


Phone number
13 24 49

iiNet Customer Service Background Information
iiNet, the second largest DSL internet service provider of Australia began its first service in the year 1993 in Perth, Australia. The founders of iiNet customer service were Michael Malone and Michael O’Reilly. This organization has its headquarters in Subiaco, Western Australia. The company is known to support more than 1.8 million services across the country and is maintaining its own broadband network. The company is providing employment to over 2500 people in three countries with 80% of them are serving around one million customers directly. More recently, iiNet was purchased by TPG whose primary focus is on the ADSL-based internet access.

Services Provided by iiNet Customer Service
The services that are being offered iiNet customer service can be put under two main categories: (1) Residential: The services that are being offered to the residential iiNet customers are internet (Naked DSL, Broadband, NBN, Cable, VDSL2, WiMAX, WiFi hotspots), phone (home phone, net phone, NBN fibre phone, handsets), mobile (mobile handsets, mobile SIM-only plans, Samsung Galaxy, iPhone), TV (channel packages, TV app), home installations (techii, Tech2Home) and Hardware (Modems, Networking Hardware, Piix). (2) Business: iiNet provides solutions for home and small offices, small and medium businesses and corporate and government sectors. The services for business customers include internet (business bundles, business WiFi, SHDSL, Fibre, Cable, VDSL2, Business NBN, VPN), phone (iiNet Lync desk phone, traditional phone service, VoIP phone service, SIP trunking), mobile (mobile fleet plans, iiNet hosted Microsoft Lync), website (iiNet hosted Microsoft Lync, iiNet hosted Microsoft exchange, domains, web hosting, shopping cart, VPS), cloud (business cloud, iiNet hosted Microsoft Lync), installation and support (reseller program and broadband routers).

Contacting iiNet Customer Service
The residential customers could contact iiNet customer service by calling on 13 19 17 for sales and 13 22 58 for billing and tech support. Alternatively, these customers could send an e-mail to [email protected] or [email protected] The business customers could contact the customer team by calling on 13 24 49 for sales and support and 13 22 58 for billing. The e-mail addresses for business customers are [email protected], [email protected] and [email protected] The overseas customers could call on +618 9214 2222. Finally, the fax number is 1300 785 632.

Best Time to Contact iiNet Customer Service
The residential customers calling for sales purpose could call between 5 AM and 8 PM (Monday to Sunday) and those who are calling from billing and tech support could call 24/7. The business customers calling for sales and support could call between 6 AM and 7 PM (Monday to Friday) and those who are calling for billing could call between 6 AM and 5 PM (Monday to Friday) or between 5:30 AM and 2 PM (Saturday and Sunday).

 



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