Lumo Energy Customer Service

Lumo Energy Customer Service


Phone number
1300 552 417

Lumo Energy Customer Service Overview
Lumo Energy, which is an energy retailer company in Australia was originally founded as ‘Victoria Electricity’ in the year 2002. It was only during the year 2010 that the present form of Lumo Energy was formed. Since the year 2014, Lumo Energy is operating as a wholly-owned subsidiary of ‘Snowy Hydro’ with around 500,000 customers who brought the company from Infratil for $600 million. The Lumo Energy customer service is providing their retailing service mainly in the regions of Victoria, New South Wales, Queensland, and South Australia. All the markets in which the Lumo Energy is involved are part of the ‘National Electricity Market’ of Australia. During the year 2013, the company made some changes in order to improve the experience of consumers by rebranding the Lumo Energy website and refreshing their communications with the customers.

Services Provided By Lumo Energy Customer Service
The services being provided by Lumo Energy customer service can be categorized into the following major categories: (1) Home energy: Under this service, if the customers use the company’s services, they can choose from various packages for electricity and gas by comparing the options and that which would be appropriate for the lifestyle of the particular customer. They would also help the customers while moving home by taking care of the boring bits. (2) Business energy: Like home energy packages, there are business energy packages suited for small to medium businesses as well as large businesses. The most useful features of Lumo Energy business packages are the competitive prices, service guarantee, and flexible billing options. (3) Green Energy: The green energy and green power solutions from the company would provide solar energy and other green energy forms like wind, hydro and biomass.

Contacting Lumo Energy Customer Service
If you want to speak with a Lumo Energy customer service representative, you can start a live chat by clicking this link https://server.lon.liveperson.net/hc/18399274/?cmd=file&file=visitorWantsToChat&site=18399274&byhref=1&SESSIONVAR!skill=service. Another way is to call on 1300 552 501 if you are an existing customer or 1300 656 437 if you wish to switch to Lumo Energy. The fax number is 1300 136 891 and the addressing for mailing is PO Box 632, Collins Street, West VIC 8007.

Tips for Contacting Lumo Energy Customer Service
The live chat facility will be available between 8 AM and 8 PM from Monday to Friday while the phone lines for the existing customers will be open between 8 AM and 8 PM from Monday to Friday and between 8 AM and 5 P on Saturdays. The people who are looking to switch to Lumo Energy could contact the customer service between 8:30 AM and 7 PM from Monday to Friday.



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