Optus Customer Service


Phone number
133 937

Optus Customer Service Background Information
Optus (Singtel Optus Private Limited), which is known to be the second largest telecommunications company of Australia has become a wholly owned subsidiary of Singtel in the year 2001. Optus was originally founded in the year 1981 as ‘AUSSAT’. Optus has its headquarters in Sydney, New South Wales and has over 8700 employees (as of 2013). For serving the customers, Optus makes use of its own network infrastructure at most times. However, the company also makes use of the National Broadband Network at sometimes. Since the year 2005, the company has outsourced some of its customer service functions to ‘Convergys’ who is providing around 800 employees to operate offshore in India.

Products and Services Offered by Optus Customer Service
The products and services that are being offered by Optus customer service can be classified into two major categories: (1) For You: The products and services in this category would include mobiles, tablets, broadband, entertainment, bundles, home phone and perks. (2) For Business: The products and services that can be availed under this category include mobiles and devices, broadband and networks, voice and collaboration, cloud and data centre, and security and apps. In addition to these major services, the customers could also access the services like Business Insight blog, ‘Yes!’, which is an online magazine, ‘My Optus App’, which is a mobile application for iPhone and Android users and ‘My Optus Community’, which is an online community with 37,224 members and 75,639 posts at present.

Contacting Optus Customer Service
The mobile customers who are looking to contact Optus customer service could call 1800 123 124 and all other customers could call 1800 500 002. The number for emergency TTY is 106. The customers with a medically certified threatening condition requiring the service from the customer care could call 133 937. For any sales enquiries, you can call on 1800 780 219.

More Information On Optus Customer Service Contact
If you have any complaints and compliments, you can let the Optus customer service team know that by calling 133 937. The opening hours for general enquiries and billing will be from 8 AM to 7 PM (Monday – Friday) and from 9 AM to 5 PM (Saturday) whereas the opening hours for technical support and faults is 24/7. If you like to write to the customer service team, you can send an e-mail or post the mail to the following address: PO Box 306, Salisbury South, SA 5106.



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