Telstra Customer Service


Phone number
00 852 3192 7420

Telstra Customer Service Overview
Telstra (Telstra Corporation Limited), which is the largest telecommunications and media company of Australia, originated in the year 1975 together with the ‘Australia Post’ as the ‘Postmaster-General’s’ department. Now, Telstra is completely privatised. Under its CEO, ‘David Thodey’, the company underwent a change program to transform into a more customer-focused organization. The company has its headquarters in Melbourne and the present CEO of the company is ‘Andy Penn’. During the year 2011, Telstra made an announcement regarding the formation of ‘Telstra Digital’ with the initial purpose of improving the use of digital channels for customer service. During the same year, Telstra Digital introduced ‘CrowdSupport’ which is an online forum for crowdsourcing customer service.

Services Offered by Telstra Customer Service
Various services that are being offered by Telstra customer service can be put under different categories: (1) Personal: The personal services that are being provided by Telstra are mobile phones, tablets, home and mobile broadband, TV, movies, music, Telstra Air, home phone, and bundles. (2) Small Business: The services that are provided to the small business customers are mobile phones, bundles, tablets, broadband, fixed line telephone, and DOT (Digital Office Technology). (3) Business and Enterprise: These customers could avail the services like mobility, Cloud, collaboration and machine to machine services. (4) Health: The products under this category include provider applications (for hospitals, pharmacy, aged and community care, and general practice), connected care (secure messaging and prescribing services), telehealth, and intelligence (quality investigator). (5) Sport and Entertainment: The services under this include Sky news, AFL, NRL, Sports fan, Apple music, Lifestyle, Foxtel, and movies.

Contacting Telstra Customer Service
The best way to contact Telstra customer service is to chat with a customer care representative by using ‘Chat Now’ option. The link to start a live chat is available at the following URL: https://www.telstra.com.au/contact-us. Alternatively, you can contact through phone at 00 852 3192 7420. For any complaints or feedback, you can either use the online form to post. The link to the online form will be available at: https://www.telstra.com.au/contact-us/feedback-complaints. Alternatively, you can call on 13 22 00 for reporting a scam or phishing or 180 22 44 for reporting about damage to Telstra equipment.

More About Telstra Customer Service
Before you are contacting the Telstra customer service directly, you may search in support page as you are most likely to find the answers you want on the support pages. The support pages can be found at https://www.telstra.com.au/support.



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