Virgin Mobile Customer Service

Virgin Mobile Customer Service


Phone number
1300 555 100

Virgin Mobile Background Information
Virgin Mobile, which is a wireless communications service company are currently available in the countries like Australia, the UK, Canada, France, South Africa and the US. Each Virgin Mobile entity is acting independent to each other and hence, the handsets, service plans and also the network radio interfaces will be different from one country to another. In Australia, the company is based in Sydney. Virgin Mobile customer service was founded in the year 2000 by Richard Branson. This company has become a wholly owned subsidiary of ‘Optus’ in the year 2006. However, it continues the maintain its own brand identity and management structure. Currently, Virgin Mobile Australia is serving around one million customers in Australia with almost 400 employees (as of 2014).

Services Provided by Virgin Mobile Customer Service
The services offered by Virgin Mobile customer service can be classifed into various categories: (1) Phones: You can shop your mobile phone online at the Virgin Mobile online shopping zone. Here you can choose from hundreds of options under the sections like iPhone, Huawei, LG, Microsoft, Samsung, SIM Kit and Sony. Both postpaid and prepaid payment options are available. (2) Phone Plans: The phone plans can be further divided as postpaid, prepaid and iPhone options. The most popular plans that are available are $80 plan (phone plan), $60 plan (Sim plan) and $29 CAP (prepaid). (3) Mobile Broadband: The options in this section include Broadband postpaid, Broadband prepaid, Broadband coverage and Tablet plans.

Contacting Virgin Mobile Customer Service
If you are looking to contact Virgin Mobile customer service with regards to sales, you can call at 13 63 69 for mobile sales and 13 25 45 for broadband sales. If you are looking to upgrade, you can call at 1300 306 787. If you are looking for any service, then you can call at 1300 555 100 when calling from Australia and +612 8860 9848 when calling from overseas. Alternatively, you can chat with the customer care team by clicking on ‘Chat with us now’ in the following link: http://www.virginmobile.com.au/contact-virgin-mobile/. For any complaints, follow the steps available in the following URL: http://www.virginmobile.com.au/terms-and-conditions/#Complaint-Handling-Policy.

Tips for Contacting Virgin Mobile Customer Service
The best time to contact Virgin Mobile customer service is between 8 AM and 9 PM AEST from Monday to Friday and between 9 AM and 7 PM AEST during Saturdays, Sundays and public holidays. If you have any trouble in paying your bill, then call at 1300 304 090 (within Australia) and +612 8860 9826 (from overseas).



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